Wicked Witch Of The West Cake Templates

Versatel - full speed only with tricks

When I gave in May 2007 Versatel a contract to take over my phone line, DSL, Versatel, 2000 was still standard. As the circuit, however, my connection lasted 4 months, the standard now moved to the twice as fast DSL 4000 - the same basic charge. For comprehensible reasons, I wanted to pull-switching to the new standard. The interesting course of the exchange rate is in the article "Letter to Versatel, October 2007 (Part 5) " read. In short, I received the contract despite switching from DSL 2000 DSL 4000 still only a bandwidth of 2000 kbit / s. And even though my Fritz! The existing pipeline has a capacity of 5,000 kbit / s and attested line loss was in a completely safe area.

My demand to increase bandwidth or reduce the fee was reviewed by the staff friendly and arrogant on the hotline with a reference to the performance descriptions for DSL acknowledged 4000, yes it was only after a "downstream to 4000 kbit / s" is mentioned. Versatel so the existing contract would obviously with 2000 kbit / s meet (ie half the speed). A complaint was therefore completely inappropriate.

A few months later I took advantage of a disruption of our line for a mean trick. As a symptom of the disorder I was not only problems with the telephone line and the DSL connection failures on record, but added the list to the defect that the bandwidth in kBit nurmehr 2000 / s would be. Lo and behold, after the disturbance, I suddenly had an impeccable DSL line double speed!

The crucial question is: why I got the 4000 kbit / s not already provided? Had maintaining the lower range maybe no technical reasons, but was a clever system to save on all leased by the telecom cables bandwidth (and money) and still stay connected to a DSL-4000-advertising competitive?

Blueprint Paddle Boat

response of Versatel, October 2007 letter to

Now is the interesting question of how a serious company responds to such a letter. After all, it was here among other things by just under 10 € unreasonable shipping, 4 months Wait for the connection, of which one months completely without phone and Internet, 10 lost numbers, a week-long fault right at the beginning, belatedly notified and non-consecutive numbers, a failure to switch from DSL 2000, DSL 4000, a five months delay in MP3 Player and hotline costs of 40 €. I will never know how a serious company responds to such a letter. I can only say how Versatel has responded. And this with an adjusted standard response and a credit of 15 euros. Which covered approximately the overpaid fee for the period between zugesagtem delivery date and the release of my numbers. The rest - Such as in telephone calls with the customer service from Versatel accumulated mobile costs about 40 euros - was obviously nothing to Versatel.

(This is the first sentence, but the second sentence.)

Customize A Bmx Games

Versatel, October 2007 (Part 5)

But that was not finished my odyssey. In the meantime, I asked the toll that is changing from DSL to DSL 2000 4000th The examination of the necessary management capacity was positive. My job was on the 10th by you September 2007 confirmed by post. Insertion date should 1st be October 2007. On 1 October 2007 was not a DSL connected 4000th And also on the days that followed did nothing. I phoned back with your customer hotline was allowed, but no disorder or similar For the record, as alleged, according to DSL 2000 in terms of the tolerance range of the access 4000 is irrelevant. So now you want me to calculate de facto 10 euros for a switch from DSL 2000 DSL 2000, although the bandwidth of my DSL line would make 4000 without further notice!

(end of quote from my letter. This was followed by more evidence of my error by Versatel costs and my specific requests.)

As I

Nz Valerian Tea Benefits

letter to Versatel, October 2007 (Part 4)

until the evening of 3 September 2007 had received still no status on SMS started working my problem, I signed up for the second time in customer hotline to know the state of things. Your employee could give me but still no information - about the reasons of the failure to previously working, even over the expected period of up to activate my connection.

On 4 September 2007, I was indeed a meaningless message with the sparse information that my fault JURISDICTION now in progress, but the customer hotline still denied me any concrete information as to when the problem fixed expected was. A connection with the technicians was also not possible.

first on 10 September 2007 (ie after 11 days) I received the SMS messages, that my problem is fixed now. This work, according to your customer service on 16 my Commissioned on 10 May 2007 connection September flawlessly the first time.

Also on 10 September 2007 finally reached me by post a notice about what I had now received five phone numbers. I could not believe it when I had to read that my connection are assigned contrary to my express orders not five contiguous numbers. But at least I now knew my own phone numbers. This was my Versatel port Incidentally, after no less than 17 weeks for the first time available in its entirety.

(To be continued ...)

Ear Tooth Pain That Moves Around

letter to Versatel, October 2007 (Part 3)

On the morning of 31 August 2007 (Friday), the hearing sound of the phone finally a faint noise in a hope of awakening a busy tone. An employee of Telekom checked the telephone and explained that the part of the Telekom everything was in order. He wondered, however, on the busy and said that Versatel had to correct a bit longer. For organizational reasons, it was possible for me at this time (no phone) not yet, me with the customer hotline Versatel to get in touch.

On Monday 3 September 2007, but still no change reported. Neither I had a dial tone on the phone was still connected to a DSL signal. So I went to the charges by mobile phone customer hotline to finally obtain the unlocking my DSL and phone connection. I reported a few fee-minutes in the queue that is at the disturbance, described extensively my problem and answered my questions, to be connected to several other paid minutes on hold with another department. There I lay again is my problem and answered the same questions a second time, before I for some other fee-related minutes on hold with a third division was. Even there I had to explain again the state of things completely and answer my questions now well known for the third time. After a few more paid minutes on hold I was connected again with the disturbance. But since a party other than negotiated at the beginning of my call, I explained my problem for the fourth time and answered all the questions for the fourth time before I learned that it was not sure which would actually caused the problem.

presented after a long fruitless back and forth, it turned out, however, that to me so far, probably still no phone numbers had been assigned. However, I could not even tell my interlocutors about how long I should wait on the functionality of my connection. He just could even connect to any hosts, which would have been elicited perhaps a little more meaningful information. But I learned that my would be (automatically via cell phone) out, costly talks with Versatel customer hotline not reimbursed allegedly, no matter whether it is a Versatel or by me, of a problem. At the same time I log of employees in the cause of the charge telephone charges, claiming they were fun to avoid calls been introduced. If this were actually the case, a normal landline phone number would have quite enough. Add a comment to this procedure, I got the bold and (in view of the course of my conversation) is extremely insolent reply that I am for the purpose of the fees could have saved even more briefly.

(To be continued ...)

Make A Pirate Bandana

letter to Versatel, October 2007 (Part 2)

On 30 July, ie after 11 weeks I received from you by phone to learn that my previous 10 phone numbers would go unfortunately lost, since my contract with ProviderX will fall away and the phone numbers for this reason could be acquired. The latter did not quite match the facts, since my contract with ProviderX until 31 Ended in July 2007. Also told me that Telecom that a re-connection of my old numbers and then easily be possible, since they'd remain with the same person. Your employees saw it but no way.

course, I had assumed that my Versatel connection would be provided before the end of my ProviderX Treaty (ie before 31 July 2007). In case my recent 10 numbers would easily from ProviderX can be ported to you. How was I to know, that would take over my existing connection at the beginning of assured availability certainly take more than 15 weeks (ie 4 months!) in stock! I was angry accordingly very pleased with the totally unnecessary loss of my 10 familiar local telephone numbers.

When asked how many new phone numbers because I would get well, I got the answer "three". I searched for more detail why I would get only three new numbers, which I had owned but now ten ISDN numbers. I was told by your staff that the ten numbers had been ported indeed free, but as this (because of your delay!) no more could be done, unfortunately I had bad luck and had to pay for each additional number. I arranged it and I hired two extra-cost numbers, because I can use at least 5 phone numbers. I ordered it specifically 5 consecutive numbers.

On 8 August 2007 - ie 84 days after orders and 7 days after the end of my ProviderX-contract - I received a confirmation from you that contained the date specified for the circuit of the new connection, namely 31 August 2007. This meant a whole month (ie 31 days!) No DSL, no alternative Internet access via ISDN, so that no e-mails no telephone and no fax. Virtually isolated from the outside world in our communication society, I was now so confident of your commitment, the circuit waiting for the new port. Irritating, I got up to 31 August no information on which I assigned 5 new numbers.

(To be continued ...)

Weave Prices Full Head

letter to Versatel, October 2007 (Part 1)

Ladies and Gentlemen,

after repeated confirmation of the availability of Versatel for my residential area, I gave you on 16 May 2007 telephone the order to take over my ISDN line from my former provider. A not insignificant prerequisite for changing Versatel it turned to the possible number portability dar.

I asked you to send me for the purpose of postage-saving, no hardware, I was already in possession of NT, splitter, modem and router. I was told this was not possible in principle. The hardware I received accordingly unnecessary and annoying way as early as 9 July 2007 (for 9.90 EUR) served on a charge.

It was different with the way your commission as part of a promotion promised iPod Shuffle. To receive it, cause I only had two lengthy discussions with your fee-based customer service and a full 20 weeks of waiting (until October 5, 2007). But come We return to the port itself

(To be continued ...)

Ambulance Ride Cost Chicago

missteps

Versatel is like dogs shit on the shoe? What can that mean? And how I came to this question? Short words: It is much easier to get in a dog pile, as selfsame to get from the shoe. And the time between his own misstep and the successful elimination of its consequences has some unpleasant side effects. Now I know to sing a song of two-year minimum contract periods, of obvious incompetence and persistent interference. But first things first. I think the easiest will be to if I quote first from a letter I on 22 October 2007 Versatel wrote ...

Women Have Chikan In The Bus

Versatel is like dog shit on the shoe!

Today starts the first campaign of this blog - with the slogan "Versatel is like dog shit on the shoe". On the one hand, this has a personal background. Versatel has long been my phone and DSL provider. And about two years of my history with this provider is so grotesque that one could so easily fill a cabaret evening. On the other hand, the Versatel AG from the combined purchase of a number of regional telephone company and has experienced the cart of this exemplary small providers so thoroughly driven into the dirt that the 10-year history certainly deserves more attention. If you look around in forums or portals on DSL, get there quickly to the conclusion that Versatel has evolved from the original status of the popular single-minded regional provider with world class service dug down to a disorganized Konzernmob with underground service quality.

Angeliq Frenchie I Love Money

Film Review: The Corporation

companies have also here in Germany the status of legal person. In other words, they are granted in many respects the rights of a person. But how did it happen? What conclusions does this have? And above all, what kind Person would be such a company if it would be, in fact, a human being? On the basis of modern corporate history and the DSM-IV, an established American manual for diagnosing mental illness, the Canadian legal scholar Joel Bakan Mark Achbar and wanted along with Jennifer Abbott these questions get to the bottom. The result is an award-winning documentary that illustrates the absurdity of properties of anonymous stock corporation such as Monsanto, Bechtel, IBM impressive and raises the new question, endure as long as our culture, this form of ruthless capitalism nor will systematically. Although already released in 2003, he has none of its relevance lost.

"The Corporation" is in the original English version with German subtitles including on Google Video available:

links to thread:

• The Corporation in the IMDb
  
• Home Movie

Does 2 Implantation Bleeds Mean Twins?

Jack Wolkskin is tamed

Recently, the outdoor outfitter Jack Wolfskin has several small-business-coated on DaWanda to issue written warnings to each of the thousand €, because they bear paws ornate, hand-made Clothing and accessory items sold. These paws had no resemblance to the predominantly Wolfskin logo, but the company still saw its trade mark rights violated. But the response in the blogosphere Wolfskin missed a bloody nose, and even international mainstream media would have an incentive to take up the matter. With a certain satisfaction the scandal, of course, watched the TAZ , who lost in 2002 itself a legal dispute with Jack Wolfskin and since then (two years older) house paw imprint not allowed anywhere.

Cartoon courtesy of Heiko C. Guenther, Impactsuspect.de

shows

Although Jack Wolfskin remains unrepentant, but must row back for image reasons and is currently reviewing the expensive warnings in recent memory. Werbeblogger announced yesterday that, meanwhile, reported more Abmahnopfer to speak, which were deducted from the Wolfskin lawyers because of the use of almost any paws symbols. These cases are from Jack Wolfskin now "tested" again. A good example of how good can tame the light of day a business.

Related links:

• First Aid for Abmahnopfer
  
• Standardabmahnartikel (satire)
  
• The revenge of the DaWandaner
  

How To Rig A Thermostat

hotlines - the natural enemy of the customer

How many times have I phoned in the past not been with any hotlines. Originally I had assumed, hotlines are there for the customers of a company. Today, I know they are against a company's customers there. They usually have considerable minute rates forever, and often long waiting times, so the bar is as large as possible at all to get there. If this is insufficient because the company's products are so bad that you just call must, customer service is outsourced unceremoniously from the company, so outsourced. That is, one hires a foreign call center companies, it is then responsible for buyer helpless and frustrated users to get rid of.

The employees of a call center but have no clue about the actual matter, but they need not. For 14 days they trained in how to get rid of the accomplished efficiently. There are very sophisticated computer systems that allow the employees of such a phone center, only two possibilities: either the caller to get rid of it immediately or to put off until a later get rid of. Typical As this is the rather successful psychological principle applied: Guilt is always the customer.

But nothing is so insidious that it would not be worse. To the customers who call repeatedly in future be treated adequately in advance, is often a distinction between good and bad customers. After a telephone call that is rated the supposed Kundendienstler the Abwimmelungsbereitschaft of the customer. Can it be very difficult to reject, he has to cook for the next call for more in the fee-based queue and is then conveyed to the most hardened people that can raise themselves. But how do people know the call center, which customer is calling it? Well, this can be moor at the phone number of the caller or - even safer - than a lascivious woman manage voice, asking the caller is still on hold after his customer number.

Related Links: Top

• No customer? From on hold!
• The recording function in the Call Center