On the morning of 31 August 2007 (Friday), the hearing sound of the phone finally a faint noise in a hope of awakening a busy tone. An employee of Telekom checked the telephone and explained that the part of the Telekom everything was in order. He wondered, however, on the busy and said that Versatel had to correct a bit longer. For organizational reasons, it was possible for me at this time (no phone) not yet, me with the customer hotline Versatel to get in touch.
On Monday 3 September 2007, but still no change reported. Neither I had a dial tone on the phone was still connected to a DSL signal. So I went to the charges by mobile phone customer hotline to finally obtain the unlocking my DSL and phone connection. I reported a few fee-minutes in the queue that is at the disturbance, described extensively my problem and answered my questions, to be connected to several other paid minutes on hold with another department. There I lay again is my problem and answered the same questions a second time, before I for some other fee-related minutes on hold with a third division was. Even there I had to explain again the state of things completely and answer my questions now well known for the third time. After a few more paid minutes on hold I was connected again with the disturbance. But since a party other than negotiated at the beginning of my call, I explained my problem for the fourth time and answered all the questions for the fourth time before I learned that it was not sure which would actually caused the problem.
presented after a long fruitless back and forth, it turned out, however, that to me so far, probably still no phone numbers had been assigned. However, I could not even tell my interlocutors about how long I should wait on the functionality of my connection. He just could even connect to any hosts, which would have been elicited perhaps a little more meaningful information. But I learned that my would be (automatically via cell phone) out, costly talks with Versatel customer hotline not reimbursed allegedly, no matter whether it is a Versatel or by me, of a problem. At the same time I log of employees in the cause of the charge telephone charges, claiming they were fun to avoid calls been introduced. If this were actually the case, a normal landline phone number would have quite enough. Add a comment to this procedure, I got the bold and (in view of the course of my conversation) is extremely insolent reply that I am for the purpose of the fees could have saved even more briefly.
On Monday 3 September 2007, but still no change reported. Neither I had a dial tone on the phone was still connected to a DSL signal. So I went to the charges by mobile phone customer hotline to finally obtain the unlocking my DSL and phone connection. I reported a few fee-minutes in the queue that is at the disturbance, described extensively my problem and answered my questions, to be connected to several other paid minutes on hold with another department. There I lay again is my problem and answered the same questions a second time, before I for some other fee-related minutes on hold with a third division was. Even there I had to explain again the state of things completely and answer my questions now well known for the third time. After a few more paid minutes on hold I was connected again with the disturbance. But since a party other than negotiated at the beginning of my call, I explained my problem for the fourth time and answered all the questions for the fourth time before I learned that it was not sure which would actually caused the problem.
presented after a long fruitless back and forth, it turned out, however, that to me so far, probably still no phone numbers had been assigned. However, I could not even tell my interlocutors about how long I should wait on the functionality of my connection. He just could even connect to any hosts, which would have been elicited perhaps a little more meaningful information. But I learned that my would be (automatically via cell phone) out, costly talks with Versatel customer hotline not reimbursed allegedly, no matter whether it is a Versatel or by me, of a problem. At the same time I log of employees in the cause of the charge telephone charges, claiming they were fun to avoid calls been introduced. If this were actually the case, a normal landline phone number would have quite enough. Add a comment to this procedure, I got the bold and (in view of the course of my conversation) is extremely insolent reply that I am for the purpose of the fees could have saved even more briefly.
(To be continued ...)
0 comments:
Post a Comment