Now is the interesting question of how a serious company responds to such a letter. After all, it was here among other things by just under 10 € unreasonable shipping, 4 months Wait for the connection, of which one months completely without phone and Internet, 10 lost numbers, a week-long fault right at the beginning, belatedly notified and non-consecutive numbers, a failure to switch from DSL 2000, DSL 4000, a five months delay in MP3 Player and hotline costs of 40 €. I will never know how a serious company responds to such a letter. I can only say how Versatel has responded. And this with an adjusted standard response and a credit of 15 euros. Which covered approximately the overpaid fee for the period between zugesagtem delivery date and the release of my numbers. The rest - Such as in telephone calls with the customer service from Versatel accumulated mobile costs about 40 euros - was obviously nothing to Versatel.
(This is the first sentence, but the second sentence.)
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