When I gave in May 2007 Versatel a contract to take over my phone line, DSL, Versatel, 2000 was still standard. As the circuit, however, my connection lasted 4 months, the standard now moved to the twice as fast DSL 4000 - the same basic charge. For comprehensible reasons, I wanted to pull-switching to the new standard. The interesting course of the exchange rate is in the article "Letter to Versatel, October 2007 (Part 5) " read. In short, I received the contract despite switching from DSL 2000 DSL 4000 still only a bandwidth of 2000 kbit / s. And even though my Fritz! The existing pipeline has a capacity of 5,000 kbit / s and attested line loss was in a completely safe area.
My demand to increase bandwidth or reduce the fee was reviewed by the staff friendly and arrogant on the hotline with a reference to the performance descriptions for DSL acknowledged 4000, yes it was only after a "downstream to 4000 kbit / s" is mentioned. Versatel so the existing contract would obviously with 2000 kbit / s meet (ie half the speed). A complaint was therefore completely inappropriate.
A few months later I took advantage of a disruption of our line for a mean trick. As a symptom of the disorder I was not only problems with the telephone line and the DSL connection failures on record, but added the list to the defect that the bandwidth in kBit nurmehr 2000 / s would be. Lo and behold, after the disturbance, I suddenly had an impeccable DSL line double speed!
The crucial question is: why I got the 4000 kbit / s not already provided? Had maintaining the lower range maybe no technical reasons, but was a clever system to save on all leased by the telecom cables bandwidth (and money) and still stay connected to a DSL-4000-advertising competitive?
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