How many times have I phoned in the past not been with any hotlines. Originally I had assumed, hotlines are there for the customers of a company. Today, I know they are against a company's customers there. They usually have considerable minute rates forever, and often long waiting times, so the bar is as large as possible at all to get there. If this is insufficient because the company's products are so bad that you just call must, customer service is outsourced unceremoniously from the company, so outsourced. That is, one hires a foreign call center companies, it is then responsible for buyer helpless and frustrated users to get rid of.
The employees of a call center but have no clue about the actual matter, but they need not. For 14 days they trained in how to get rid of the accomplished efficiently. There are very sophisticated computer systems that allow the employees of such a phone center, only two possibilities: either the caller to get rid of it immediately or to put off until a later get rid of. Typical As this is the rather successful psychological principle applied: Guilt is always the customer.
But nothing is so insidious that it would not be worse. To the customers who call repeatedly in future be treated adequately in advance, is often a distinction between good and bad customers. After a telephone call that is rated the supposed Kundendienstler the Abwimmelungsbereitschaft of the customer. Can it be very difficult to reject, he has to cook for the next call for more in the fee-based queue and is then conveyed to the most hardened people that can raise themselves. But how do people know the call center, which customer is calling it? Well, this can be moor at the phone number of the caller or - even safer - than a lascivious woman manage voice, asking the caller is still on hold after his customer number.
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