On 30 July, ie after 11 weeks I received from you by phone to learn that my previous 10 phone numbers would go unfortunately lost, since my contract with ProviderX will fall away and the phone numbers for this reason could be acquired. The latter did not quite match the facts, since my contract with ProviderX until 31 Ended in July 2007. Also told me that Telecom that a re-connection of my old numbers and then easily be possible, since they'd remain with the same person. Your employees saw it but no way.
course, I had assumed that my Versatel connection would be provided before the end of my ProviderX Treaty (ie before 31 July 2007). In case my recent 10 numbers would easily from ProviderX can be ported to you. How was I to know, that would take over my existing connection at the beginning of assured availability certainly take more than 15 weeks (ie 4 months!) in stock! I was angry accordingly very pleased with the totally unnecessary loss of my 10 familiar local telephone numbers.
When asked how many new phone numbers because I would get well, I got the answer "three". I searched for more detail why I would get only three new numbers, which I had owned but now ten ISDN numbers. I was told by your staff that the ten numbers had been ported indeed free, but as this (because of your delay!) no more could be done, unfortunately I had bad luck and had to pay for each additional number. I arranged it and I hired two extra-cost numbers, because I can use at least 5 phone numbers. I ordered it specifically 5 consecutive numbers.
On 8 August 2007 - ie 84 days after orders and 7 days after the end of my ProviderX-contract - I received a confirmation from you that contained the date specified for the circuit of the new connection, namely 31 August 2007. This meant a whole month (ie 31 days!) No DSL, no alternative Internet access via ISDN, so that no e-mails no telephone and no fax. Virtually isolated from the outside world in our communication society, I was now so confident of your commitment, the circuit waiting for the new port. Irritating, I got up to 31 August no information on which I assigned 5 new numbers.
(To be continued ...)
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